But how does 9-1-1 work if it’s only one number across so many jurisdictions? More importantly, what can’t 9-1-1 help you with?
This book provides a brief history of the 9-1-1 system in the United States and provides transcripts of actual 9-1-1 calls from actual people who need help during an “emergency”…you know, like when your local fast food chain runs out of chicken nuggets, when your car battery is dead and your power locks won’t open, or you need assistance in being a parent.
The book concludes with a look at the next generation needs of the 9-1-1 system and, as always, encourages all readers that when in doubt, call 9-1-1!
Here is an excerpt from You Called 9-1-1 For What?:
After hearing this 9-1-1 call that came out of Kissimmee, Florida in 2009, I have since added the ability to unlock the vehicle manually to my list of skills required to work in EMS:
Operator: What’s the nature of your emergency?
Caller: I’m at the corner of Pleasantview and John Young Parkway, I’m in a Walgreens parking lot and my car will not start. I’m locked inside my car. I cannot open my car. I can’t get the windows down. Nothing electrical works… and it’s getting very hot in here and I’m not feeling well. I need some help.
Operator: Jus… just… are you able to pull the lock up on the door and open the door? You should be able to pull the lock up even if it is electrical.
Caller: I’m trying… oh… okay okay I got that going okay.
Operator: So are you able to get out the car now?
Caller: Yes, I got the door open.
Caller: Okay, I’ll see if I can get Triple A or something.
Operator: Okay, thank you.
Caller: Okay, I’m uh I’m sorry.
Operator: That’s okay, thank you.
On the bright side, at least she is a Triple A member and didn’t ask the operator to dispatch a mechanic to her location.
You can get You Called 9-1-1 For What? through Amazon, published exclusively for Kindle!